Terms and Conditions

All Courses:

Please note that certification is released upon full payment of the course.

Onsite Courses: (Where we come to your venue)


  • You may cancel the course at any time up to 24 hours before the course start time without penalty.
  • If you cancel the course within 24 hours of the course start time the full course price is payable.

Open Courses: (Where you attend one of our courses at Barbican or Chelmsford)


Delegates who are unable to attend may substitute another member of staff at any time.

Should delegates cancel or postpone the following charges apply:-

7 days or more prior to the course date – no fee

Less than 7 days prior to the course start date – full course fee is payable. (We have already paid for you place on the course with food and drinks and we haven’t enough time to resell your place).